Southwest Airlines Organizational Culture

southwest Airlines corporal philosophy rotter be credited to unmatched of the founders herb Kelleher. It is an air lane company with a erratic ending goofiness, which keeps the morale of its employees high (Smith, 2004), and is a company that welcomes fun, dedication, and effort. southwestward believes that a felicitous employee entrust create a talented customer, and result create loyal customers. Mr. Kelleher efficaciously implemented its style, culture and emphasis on whole tone in the daily actives at southwestern (Smith, 2004), and he did so without the stand by of outside consultants.The Airline was founded in 1971 by herbaceous plant Kelleher and Rollin King, and in the 1980s social club years after south-west was effected they adopted a mission literary argument (Smith, 2004) The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a wizard of warmth, friendliness, individual pride, and company spirit ( ag ency & Vision, 2011) . This mission statement overly ties to their motto We operate with a Warrior Spirit, a Servants Heart, and a frolic Luving Attitude (Mission & Vision, 2011).In install to accomplish this mission statement, the company is attached to their employees, by providing their employees a stable gain environment with equal opportunity for acquisition and personal growth. Creativity and innovation ar encouraged for improving the effectiveness of the airlines. Employees will especially be provided the same concern, respect, and condole with attitude within the organization that they atomic number 18 expected to sh be externally with distributively customer (Mission & Vision, 2011).Based on my finding Southwest Airlines aligns their organizations espoused values along with their enacted values, because they were developed from the loss leaders values, beliefs, and assumptions virtually people and become (Quick, 1992). The actions of Mr. Kelleher in drop dead management, has set the organisational norms. It female genital organ be seen in Southwests three values humor, altruism, and luv. brainpower is used as one of the hiring criteria, Southwest looks for people with certain attitudes, who arnt so tight and restrictive, but with an up-beat attitude (Quick, 1992).Altruism is a corporate value that begins at the top and trickles downward (Quick, 1992). Southwest Airlines holds this value of smashing importance, because they believe in caring and with child(p) to other people (Quick, 1992). Communication at Southwest is a key actor for its success as a company, and will remain that way for the future. It is with effective conference that Southwest Airlines has been able to provide guidelines that their employees argon able to follow.At any job, job descriptions manifestly describe responsibilities between employees and departments (Smith. 2004). But at Southwest their philosophy is dual-lane goals, shared knowledge and mutual res pect, with the expectation that each persons job includes helping fellow colleagues with their work any epoch necessary (Smith, 2004). Good communications skills are critical to a businesss success, and Herb Kelleher is renowned as an effective communicator and has gained the trust of his employees through the years.Conflict is an important and reclaimable part of communication, and can be a misconception in group communication, because it can lots be viewed as bad and should be avoided. However, in the case of Southwest Airlines, it is a company who has an open door policy, can do and lets listen problem solutions (Bunz & Maes, 1998). Employees are encouraged to dedicate ideas and then try them (Bunz & Maes, 1998).Conflict at Southwest Airlines challenges employees to research issues in greater detail, are able to learn more about issues, and enhance the openness for change and fresh innovations. Southwest also believes functional office leads to finger pointing between depa rtments. Therefore, they utilize team metrics rather than functional metrics. another(prenominal) example of how this company turns conflict into confident(p) group communication (Smith, 2004) Conclusion In conclusion Southwest Airlines founder Herb Kelleher has done an excellent job at combining humor, altruism, and love.He created a positive culture and focused on people as people and identifying them as valuable assets to the company, therefore making their organization and its employees more effective. The corporate culture he created is the glue that holds Southwest together (Smith, 2004), and Mr. Kelleher has been pivotal in crafting one of the most distinctive organizational cultures in United States today (Quick, 1992). Southwest airline treats their employees the way they want them to treat their customers.